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Cancel an appointment or mark a no-show

Requirements

  • Available on: All plans
  • Device access: Web & mobile browser
  • Permission: Owner or Manager

When a client cancels or doesn't turn up, close out the appointment so your calendar and reports stay accurate. You can record a reason for your own records, too.

How to cancel an appointment

  1. Open Appointments and click the appointment. Its detail dialog opens. The appointments list with an appointment selected

    <!-- CAPTURE: route=/appointments | login=owner | state=list with appointments | highlight=an appointment row | viewport=1440x900 -->

  2. Click Cancel. The appointment detail dialog with the Cancel action

    <!-- CAPTURE: route=/appointments | login=owner | state=detail dialog, confirmed appointment | highlight=Cancel button | viewport=1440x900 -->

  3. Enter a reason if you'd like (it's optional and kept for your records), then confirm. The appointment's badge turns red and reads Cancelled, and the time slot frees up. The appointment showing a red Cancelled badge after cancellation

    <!-- CAPTURE: route=/appointments | login=owner | state=cancelled appointment in list | highlight=Cancelled badge | viewport=1440x900 -->

How to mark a no-show

  1. Open the appointment from Appointments.

  2. Click Mark no-show and confirm. The badge turns red and reads No Show. The appointment detail dialog with the Mark no-show action

    <!-- CAPTURE: route=/appointments | login=owner | state=detail dialog, confirmed appointment | highlight=Mark no-show button | viewport=1440x900 -->

Note: You can mark a no-show or cancel before the service starts (while the appointment is Confirmed or checked in). Once a service is in progress or completed, those options no longer apply.

About cancellation & no-show fees

You can set cancellation and no-show fees under Settings → Policies. SalonHub360 tracks when a fee applies, but a fee is only charged once SalonHub360 Payments is active on your account. Until then, marking a no-show simply records it — no charge is made.

Tip: To set your fee amounts and rules, see Set cancellation & no-show fees. To turn on payments, see How to set up SalonHub360 Payments.

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