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Handle walk-ins & the lobby queue

Requirements

  • Available on: All plans
  • Device access: Web browser (kiosk works on any tablet)
  • Permission: Owner or Manager

Walk-ins don't have a booking yet, so they live in the lobby queue on the Work Screen until you seat them. You can add a walk-in yourself, or let clients check themselves in at your front-desk kiosk.

How to add a walk-in from the Work Screen

  1. Open the Work Screen and click Walk-in in the top-right. The Work Screen with the Walk-in button highlighted

    <!-- CAPTURE: route=/work-screen | login=owner | state=board view | highlight=Walk-in button | viewport=1440x900 -->

  2. Enter the client's phone and first name (last name optional), and pick a service and preferred staff if you know them. Save. The walk-in appears as a card in the Lobby / Waiting column. The add-walk-in form with phone, name, service, and staff fields

    <!-- CAPTURE: route=/work-screen | login=owner | state=walk-in modal open | highlight=walk-in form | viewport=1440x900 -->

  3. When you're ready to seat them, click Start service on their card. Choose the staff member and chair, and SalonHub360 turns the walk-in into a live appointment in the chair. A walk-in card in the lobby with the Start service action

    <!-- CAPTURE: route=/work-screen | login=owner | state=walk-in card in lobby | highlight=Start service button | viewport=1440x900 -->

Let clients check themselves in at the kiosk

Set up a tablet at your front desk on your check-in page at /s/your-slug/check-in (replace your-slug with your salon's slug). Clients tap one of two big buttons:

  • I have an appointment — they enter their phone number, then tap their appointment to check in. They move straight into your Lobby / Waiting column.
  • I'm a walk-in — they enter their phone, name, and optionally a service and preferred staff to join the waiting list.

The self-service check-in kiosk with appointment and walk-in options

<!-- CAPTURE: route=/s/glow-studio/check-in | login=none | state=kiosk welcome screen | highlight=both check-in buttons | viewport=1024x1366 -->

The kiosk resets to the welcome screen after each client, so the next person never sees the previous one's details.

Note: Self check-ins and walk-ins both land in the same Lobby / Waiting column on the Work Screen, so your team manages everyone from one place.

Tip: There's a client-facing version of these steps you can share — see Clients: Check in at the salon.

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