Confirm, check in, start & complete an appointment
Requirements
- Available on: All plans
- Device access: Web & mobile browser
- Permission: Owner or Manager
Every appointment moves through a few stages from booking to checkout. The Appointments page lets you advance an appointment one step at a time and shows its status with a colored badge.
How to move an appointment through its stages
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In the left menu, open Appointments and click the appointment you want to manage. Its detail dialog opens.
<!-- CAPTURE: route=/appointments | login=owner | state=list with appointments | highlight=an appointment row | viewport=1440x900 -->
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Use the action buttons at the bottom of the dialog. The buttons change to match the appointment's current stage:
- From Pending, click Confirm to lock the booking in.
- From Confirmed, click Check in when the client arrives.
- From Checked in, click Start service when they're in the chair.
- From In service, click Check out when the service is done.
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Each click advances the appointment and updates its badge. You can chain steps in one sitting — for example, check in, then start service — without closing the dialog.
<!-- CAPTURE: route=/appointments | login=owner | state=detail dialog, in-service appointment | highlight=Check out button | viewport=1440x900 -->
What the status badges mean
| Badge | Color | What it means |
|---|---|---|
| Pending | Amber | Booked online and waiting for you to confirm |
| Confirmed | Green | Confirmed and locked in |
| In Progress | Brand | Client is checked in or in the chair |
| Completed | Gray | Service finished |
| Cancelled | Red | Cancelled by the client or salon |
| No Show | Red | The client didn't show up |
Note: "Pending" only appears if you require manual confirmation of online bookings. If you auto-accept, bookings arrive as Confirmed and you can skip straight to check-in.
Tip: Running a busy floor? The Work Screen turns these same stages into a live board your front desk can run from a tablet. To collect payment after checkout, see How to take a payment for an appointment.
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