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Clients: Message your salon

Requirements

  • Available on: All plans
  • Device access: Web & mobile browser
  • Permission: Client

Chat with your salon from your customer area — ask a question, request a change, or send a photo of the look you want.

Start a conversation

  1. Sign in to your salon's customer area, then tap Messages from your account. Tap New message to start. 📷 Screenshot coming soon.

    <!-- CAPTURE: route=/s/glow-studio/customer/messages | login=client | state=Messages list with New message button | viewport=1440x900 -->

  2. Add a Subject (optional), type your note in How can we help?, then tap Send message. 📷 Screenshot coming soon.

    <!-- CAPTURE: route=/s/glow-studio/customer/messages | login=client | state=New message form open | viewport=1440x900 -->

Reply and send a photo

  1. Open a conversation to see the full thread. Type in Write a message… and tap the Send button to reply. 📷 Screenshot coming soon.

    <!-- CAPTURE: route=/s/glow-studio/customer/messages/[conversationId] | login=client | state=open thread with composer | viewport=1440x900 -->

  2. To send a photo, tap Add photo, choose an image, and send. Photos must be a JPEG, PNG, or WebP image, 5 MB or smaller. 📷 Screenshot coming soon.

    <!-- CAPTURE: route=/s/glow-studio/customer/messages/[conversationId] | login=client | state=composer with a photo attached, Remove photo control visible | viewport=1440x900 -->

Note: If your salon has closed a conversation, you'll see a note that it was archived or closed by the salon. Start a New message to reach them again.

Tip: Need to change an appointment? Send a message and your salon will help — see Clients: View, reschedule or cancel appointments.

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