Clients: View, reschedule or cancel appointments
Requirements
- Available on: All plans
- Device access: Web & mobile browser
- Permission: Client
See your upcoming and past visits in your salon's customer area, and learn how to change or cancel an appointment.
See your appointments
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Sign in to your salon's customer area (see Clients: Create your account & sign in). On My Account, your next visits appear under Upcoming. Tap Visits to see them all. 📷 Screenshot coming soon.
<!-- CAPTURE: route=/s/glow-studio/customer/dashboard | login=client | state=dashboard with an upcoming appointment shown | viewport=1440x900 --> -
On the My Visits page, switch between Upcoming and Past to browse your appointments. 📷 Screenshot coming soon.
<!-- CAPTURE: route=/s/glow-studio/customer/appointments | login=client | state=My Visits, Upcoming tab selected | viewport=1440x900 -->
Each appointment card shows the service, date and time, your provider, and a status such as Confirmed, Requested, Checked in, In service, Completed, Cancelled, or No show.
Book again
To book another visit, tap Book from your account, or Book an appointment when a list is empty. This opens your salon's booking page — see Clients: How to book an appointment online.
Reschedule or cancel an appointment
To reschedule or cancel, contact your salon directly — by phone, or through Messages in your account. Your salon will make the change for you and, if anything is needed from you, they'll let you know.
Note: Most salons set a cancellation policy — for example, free cancellation up to a set number of hours before your appointment, with a possible fee for late changes. You agreed to this policy when you booked. Reach out as early as you can so your salon can offer your slot to someone else.
Tip: Not sure who to contact? Send a quick note from Clients: Message your salon.
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