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"Action required": resolve a verification hold

Requirements

  • Available on: All plans
  • Device access: Web & mobile browser
  • Permission: Owner

Sometimes Stripe needs a little more information to keep your payments running — for example after a bank change, or when a document expires. When that happens you'll see an "Action required" message. Here's how to clear it quickly.

How to resolve it

  1. You'll get an in-app alert and an email ("Action needed to keep accepting payments"), and your Payments page shows an Action required badge. Open Settings → Payments. The Payments page showing an Action required badge and an information-needed list

    <!-- CAPTURE: route=/settings/payments | login=owner | state=restricted/action-required | highlight=Action required badge | viewport=1440x900 -->

  2. Read the information still needed list, then click Continue setup (or Resolve). The information-needed list with the Continue setup button

    <!-- CAPTURE: route=/settings/payments | login=owner | state=requirements list | highlight=Continue setup button | viewport=1440x900 -->

  3. Complete the secure Stripe prompts. This might be your full SSN, a photo ID, or updated bank details — see What you'll need to verify your account.

  4. Click Refresh status. Once everything checks out, the badge clears and you're back to Active.

Note: While an item is outstanding, card payments and payouts may be paused. Resolving it promptly keeps your money moving. Booking and scheduling keep working the whole time.

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