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Notifications & reminders

Requirements

  • Available on: All plans
  • Device access: Web & mobile browser
  • Permission: Owner or Manager

These settings control the automatic emails and texts your salon sends — booking confirmations, appointment reminders, and staff alerts. You'll find them under Settings → Notifications.

How to set up notifications

  1. In the left menu, open Settings, then select the Notifications tab. The Notifications tab showing the notification cards

    <!-- CAPTURE: route=/settings?tab=notifications | login=owner | state=Notifications panel | highlight=Email notifications card | viewport=1440x900 -->

  2. Set each card to match how you want to communicate:

    • Email notifications — the master switch for customer emails (confirmations, reminders, cancellations, and reschedule notices). Turn it off to stop all customer email.
    • SMS notifications — the master switch for customer texts. Texts go only to clients who have opted in.
    • Appointment reminders — turn on Send appointment reminders, then choose the 24-hour reminder and 1-hour reminder. You can adjust the timing of each in minutes before the appointment.
    • Staff alerts — email your staff when a booking is created, cancelled, or rescheduled.

  3. Click Save changes.

Note: SMS only sends to clients who have given consent, and only when SMS notifications is on. Sending texts uses your SMS credits — see SMS credits & the SMS add-on.

Note: The reminder timing fields are in minutes. For example, 1440 minutes is 24 hours before, and 60 minutes is 1 hour before.

Tip: These are salon-wide settings — what your clients and staff receive. To choose what you personally get notified about, see Your profile & personal preferences.

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