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How clients book on your page

Requirements

  • Available on: All plans
  • Device access: Web & mobile browser
  • Permission: Owner or Manager

A walk-through of what your clients see when they book online, so you know exactly what they experience — and what reaches your calendar.

Overview

When a client opens your booking page, they move through a short, guided flow. Each step appears one at a time, and a progress bar shows how far along they are. Everything — dates, times, and availability — is shown in your salon's time zone.

The six steps a client takes

  1. Choose a location. If your salon has more than one location, the client picks where they want to come in. If you have only one, this step is skipped automatically. The booking page location step showing selectable location cards

    <!-- CAPTURE: route=/book/glow-studio | login=none | state=location step (multi-location tenant) | highlight=location cards | viewport=1440x900 -->

  2. Choose a service. The client selects what they're coming in for — they can pick up to five services in one visit. Prices and durations show on each service (unless you've hidden prices). They tap Continue to move on. The Choose a Service step with services and a Continue button

    <!-- CAPTURE: route=/book/glow-studio | login=none | state=service step, one service selected | highlight=Continue button | viewport=1440x900 -->

  3. Pick a date & time. The client chooses a day, then an available start time. Only times that fit your lead time, same-day cutoff, and existing schedule appear — and the calendar only goes as far ahead as your maximum booking window. The Pick a Date & Time step with a date strip and available time slots

    <!-- CAPTURE: route=/book/glow-studio | login=none | state=datetime step, slots visible | highlight=available time slots | viewport=1440x900 -->

  4. Choose a provider. The client picks Any Available Provider (you assign the best fit) or a specific team member. Only staff who can perform the chosen services at that time are shown. The Choose a Provider step with an Any Available Provider option and individual staff

    <!-- CAPTURE: route=/book/glow-studio | login=none | state=provider step | highlight=Any Available Provider card | viewport=1440x900 -->

  5. Enter details. The client enters their phone number first; if they've booked before, we recognize them and fill in the rest. New clients add their first name, last name, email, and optional notes, then tap Review Booking. The Your Details step with name, email, phone, and notes fields

    <!-- CAPTURE: route=/book/glow-studio | login=none | state=details step, fields revealed | highlight=details form | viewport=1440x900 -->

  6. Review & confirm. The client sees a summary, agrees to your booking and cancellation policy, and taps Confirm Booking. The Review & Confirm step with the booking summary and Confirm Booking button

    <!-- CAPTURE: route=/book/glow-studio | login=none | state=confirm step | highlight=Confirm Booking button | viewport=1440x900 -->

After they confirm, a Booking Received screen appears, and the appointment lands on your calendar.

Note: If you require approval for new clients, a first-time client's appointment arrives as Requested and waits for you to confirm it. See Require approval for new clients.

Tip: The review screen reminds clients of your cancellation policy and that new-client bookings may need your approval. Those details come straight from your Booking and Policies settings.

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