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Message clients from your inbox

Requirements

  • Available on: Growth and above
  • Device access: Web & mobile browser
  • Permission: Owner or Manager

Chat with your clients without leaving SalonHub360. The Messages inbox keeps every conversation in one place — clients can message you from their customer portal, and you reply right back, with text and a photo if needed.

How to send a message

  1. In the left menu, open Messages to see your conversations. Each row shows the client's name, the latest message, and when it arrived; unread ones are highlighted. The Messages inbox listing client conversations with unread highlights

    <!-- CAPTURE: route=/messages | login=owner | state=conversations present | highlight=conversation list | viewport=1440x900 -->

  2. To start a fresh conversation, click New message, search for a client, then write your note and click Send message. To reply to an existing thread, just click the conversation. The New message dialog with a client search and a message field

    <!-- CAPTURE: route=/messages | login=owner | state=New message dialog open | highlight=New message button | viewport=1440x900 -->

  3. In a conversation, type your reply in the composer at the bottom. To attach a photo, click Add photo (one image per message, up to 5 MB), then click Send. A conversation thread with the reply composer and the Add photo control

    <!-- CAPTURE: route=/messages/[id] | login=owner | state=thread open | highlight=reply composer + Add photo button | viewport=1440x900 -->

Keep your inbox tidy

  • Use the all, open, archived, and closed tabs at the top to filter conversations.
  • In an open conversation, click Archive to tuck it away or Close when it's resolved.
  • Need it back? Open it and click Reopen — and note that simply replying to an archived or closed thread reopens it automatically. The conversation header with Archive, Close, and Reopen controls <!-- CAPTURE: route=/messages/[id] | login=owner | state=thread open | highlight=Archive/Close/Reopen controls | viewport=1440x900 -->

Note: Messages is a two-way channel with your clients through their customer portal. It's available on the Growth plan and above. It's separate from the social messaging buttons on your public website — see Link-based social messaging.

Tip: Want clients to find you on text or social instead? Add social messaging buttons to your public site.

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